What data do we require from you?
We only require the minimum amount of data from you to process your booking / order, these are:
Location of Event
What is this data used for?
We use the data above only to ensure that we can prepare a booking form, this is so that you have a copy of what we have both agreed to. This gives you peace of mind about timing, cost and location of event etc.
As a company that provides services for children and family celebrations, corporate events as well as providing balloons for many other occasions so it’s important that we also have consent on important safety information, displayed on the second page of all booking forms, that can be viewed by you, the customer.
WE WILL NOT HAND YOUR DATA ONTO ANY OTHER PARTY.
How is this information stored?
We have a data copy located on our PC, backed up on a remote server and also a written copy that is stored securely for five years.
When storing data on PC and other devices, up to date paid security is used at all times which is checked regularly with passwords being changed on a regular basis. We will only use your information, again only with your consent, to contact you about already requested material. Any paperwork that we store is located in a secure storage area that is locked.
Email Storage & Security
All emails that are sent to us are located on a secure server. Email security is checked regularly and passwords changed for maximum protection.
We do not hold a database for marketing and, should we decide to do this in future, we would use an ‘opt-in’ structure with a one-clip opt out service. No data would be added to this database without the express permission of the data holders.
Request to be Forgotten?
At VIP Balloons we respect the right for your information to be forgotten at any time, and you have the right to request any information we have on you to be destroyed immediately upon request.
We will be reviewing our GDPR policy regularly and constantly looking to improve it, and will make necessary changes to improve the way we manage and store our customers data.
Please contact us for any further questions and we will be happy to help.